Do not discard packaging immediately
Test the product first and keep labels, accessories and protective materials until you are confident it is correct.
Use the order page
Start the refund or return from the original order. Choose the accurate reason, upload clear evidence and follow the platform-generated return instructions.
Document defects
Photograph the package, shipping label, item, model number and defect. For electronics or moving parts, a short continuous video can explain more than multiple screenshots.
Track the refund
Keep the return tracking number and check when the seller receives it. Do not assume handing the parcel to a courier completes the refund.
Never send passwords, SMS codes or payment details to a stranger. Be cautious if someone asks you to leave the official platform or confirm an order before the service is complete.